Whitman-Walker Health

Delivering a human-centered digital health experience

Scope of work

Digital Strategy

Customer Journey Workshops

Custom Illustration

Website Design

Website Development

Usability Testing

Insight

Whitman-Walker Health is a Federally Qualified Healthcare Center based in DC focused on delivering culturally-competent care with dignity, respect, and love with a specialty in LGBTQ health.

Problem

The organization wanted a new website that matched the ethos of a new brand campaign around "We See You."

Solution

Through one-on-one interviews, small group meetings and organization-wide surveys, we first focused on the varied organizational perspectives and any critical needs. The design process began with a two-day workshop with close to one hundred key stakeholders together to better understand the patient journey. From here, we worked collaboratively with the WWH team on multiple design directions, including custom illustration and icons, and facilitated discussions to move to the process toward approval, development, usability testing and final launch.

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